Privacy policy

• Name, phone number and email address
• Delivery and installation address, items ordered and order notes
• Details you submit in contact and service request forms
• A session cookie that keeps your shopping cart, and basic server logs (IP address, browser, pages requested)

We do not collect payment card details on this website. Payment is arranged directly with our team.

• To process and deliver your order and arrange installation
• To call you back about a service request or enquiry
• To provide support, warranty and after-sales service
• To keep the website secure and working properly
• To meet our legal and accounting obligations

We do not sell your personal information and do not use it for automated decision-making.

We share information only when needed to serve you: with installers and delivery partners carrying out your order, with service providers who host or support our systems, and with authorities when required by law. These parties may use the information only for the purpose it was shared.

• Ask what personal information we hold about you
• Ask us to correct inaccurate information
• Withdraw consent or ask us to delete your information, subject to legal retention duties
• Complain to the Office of the Privacy Commissioner of Canada

We keep order records for as long as needed for warranty and accounting purposes, and enquiry records for no longer than necessary to respond.

We use reasonable technical and organisational safeguards to protect personal information from loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, but we work to keep your data safe.

This website uses only essential cookies: a session cookie for your shopping cart and a security token that protects forms. We do not use advertising or tracking cookies.

Questions about this policy or requests about your information:

• PALWIND INC., 88 Queens Quay West, Suite 2564, Toronto, Ontario, M5J 0B8, Canada
• Email: [email protected]

We may update this policy from time to time. The date at the top shows when it was last changed.